The target market of our brand has been continuously developed over the years.
Now, we want to expand the international market and confidently push our brand to the world.

• How to set up the mail function (SMTP)?

   

  There is a corresponding tutorial in the attachment. Please refer to the tutorial.

• What should I do if I lose my login password?

   

  The Hikvision solution can reset a new password through the super password, and there is a corresponding tutorial. In the Mstar solution, the IPC can be restored to factory values through the search tool.

• Does it support the HTTPS protocol?

   

  The Mstar solution currently supports, and the client can upload the SSL certificate to realize the https link.

• What is the number of linked terminals.

   

  It is the number of terminals that the IPC can connect to at the same time. For example, NVR is a terminal, web is a terminal, and mobile APP is also a terminal. IPC is an embedded device, and its internal resources are limited, so the number of terminal resources are limited, so the number of terminal connections must be limited. Each code stream corresponds to 3 terminals. However, similar NVR generally requires two streams (main stream and second stream), so it is generally said that three terminals are connected.

• Do you have 4K PoE IP Fisheye Cameras?

   

  Chonjes Security has a profesional series PoE IP Fisheye cameras, metal housing IP66 Water-proof, , 25m IR night vision, chipset solution from 2MP, 5MP to 8MP, with Built-in PoE, built-in Microphone, built-in Speaker, SD card Slot functions etc. optional.

• Could you provide the SKD for your IPC Cameras?

   

  Chonjes Security provides IP Camera free SKD for web/linux/windows/app.

• Whether BesView Security has an 8MP 30fps H.265 IP camera Solution?

   

  Yes!Sony415 Sensor to do 8MP@30fps series IP cameras.

• What is the distance that the high speed camera will automatically track from?

   

  The lens has a focal length of 100mm, a resolution of 1080P, a magnification of 13.5 times, and a maximum tracking distance of 386.7m. Resolution 3MP, magnification 18 times, the longest distance is 515.6. Resolution 4MP, magnification 20 times, the longest distance 572.6. Resolution 5MP, magnification 24 times, the longest distance 687.5(Note: Tracking objects is calculated by a person with a height of 1.6m, a minimum of 80 pixels, and the human body occupies 1/4 of the lens ratio).

• What does motion detection means?

   

  Motion detection is to trigger an alarm or video recording when an object moves within the specified monitoring range.

• Does your system support audio and how does it work?

   

  There are two kinds of cameras with audio function. One is the built-in audio function of the camera itself. There is also an external audio recorder to sync audio signals to the camera's video, provided the camera has a reserved audio input port. Camera audio can be used as an alarm, motion detection, etc. Audible alarm through the camera.

• How do I name my cameras in my NVR interface?

   

  Access the NVR main menu. - Channel Management - OSD Configuration - Channel name ,You can change or switch between English and Chinese.

• How do I add a camera to the NVR?

   

• What lens optional you have?

   

  motor lens, manual lens and fixed lens.

• Can your camera automatically update firmware and alert you to new firmware features?

   

  No, you can contact our technician to get the latest firmware.

• Can i use the software from cloud storage instead of a nvr?

   

  Software can be used from cloud storage.

• Does the camera have an rtsp stream?

   

  The RTSP URL format of the IPC is as follows (assuming the IPC IP is 192.168.0.123): Main stream: rtsp://admin:123456@192.168.0.123/stream0 Subcode stream: rtsp://admin:123456@192.168.0.123/stream1 Above the RTSP URL, if audio is turned on, the streaming data will contain video and audio. If you only need video or audio data, use the following URL: Main stream video-only: rtsp://admin:123456@192.168.0.123/video1

• Can your camera work on 5G network？

   

  No.

• Can I view and record the video remotely?

   

  Yes, you can view and record the video remotely.

• Can several users view the live video?

   

  For remote APP viewing, the Arnviev solution can only support two users per camera, and if one is used to record video, the APP can only view one channel.

• What's the function of the camera with WDR?

   

  Even under high-contrast lighting, strong backlighting, glare, reflections and other uncontrollable or variable lighting conditions, WDR cameras can capture detail and accurate color in both the brightest and darkest areas of a scene.

• Can you view the camera from multiple phones?

   

  The Camera supports only two users, so if you use one camera to record, the app can only view one camera.

• Does your camera use 3DNR noise reduction?

   

  Our camera supports 2D NR/3D NR.

• How many megapixel cameras do you have up to? Do you have a 12MP one?

   

  Up to 12MP at present.

• What is the IP rating of outdoor camera?

   

  At least IP66.

• Can my cctv camera capture license plate number?

   

  We are pleased to offer our professional LPR camera equipped with white light technology, which enables clearer viewing of car license plates.

• All of the images in the reviews seem distorted. Has this camera got an image correction setting to get rid if the mega distortion at the edges?

   

  Partial distortion of the picture, this one is based on the lens, there is no image correction setting.

• Do your all cameras have SD slot？If not，which model could have it？

   

• Can you set up camera to mirror image?

   

  All of our cameras support mirroring.

• Does anyone know how to get rid of the circle on the night vision ?

   

  Does anyone know how to get rid of the circle on the night vision ?

• How does the RTSP connect?

   

  irst take the video camera code stream, then download the third-party software VLC, and input the code stream to view it.

• Does your camera support car detection function？

   

  Some of our cameras can support models, such as our PTZ, which can be used with models over 4MP.